Even for ex-clients, we offer a speedy service
We acted when husband and wife bought a house together in 2006. They are splitting up, and he does not want to use us as we have acted for her on various transactions over the past few years. They have therefore gone to a "neutral" firm to handle the sale of the house.
This morning, we received an email from the wife, asking for a particular piece of information from our purchase file. We emailed this to her by about 10am, and have just heard back:
"Thanks so much for the speedy reply. I've just dropped it off at the solicitor's and they couldn't believe it!"
It's nice to be appreciated, even (especially) when we don't get paid