Terms and conditions appy

Sometimes, it can be very difficult to get clients to cooperate in their own interests. This dialogue from 'The Girl Who Kicked The Hornets' Nest' by Stieg Larsson sets out the very basics:

Lawyer: "Here are my conditions. I agree to represent you. When I need to get hold of you I want you to answer. When I need to know what you want me to do, I want clear answers. If I call you and tell you that you have to [do something], then I have already decided that it is necessary. You will have to [do it] and not make a fuss about it. Can you live with that?"
Client: "I can"
Lawyer: "And if you start playing up, I stop being your lawyer. Understood?"

It's basic stuff, but all too many clients just don't get it

- Justin (Nelson)

Another client testimonial

From a genuine (and genuinely happy) client:
"Many thanks for all your excellent work and professionalism, we both are grateful, having the confidence in you at all times, knowing that we would always receive accurate,honest and thoughtful advice. I'm certain we will be using your services in the future in whatever circumstances may occur. I just wish that banks worked to your standards."

Even disappointed clients are happy!

Even though their house sale fell through because their buyer's conveyancer insisted, wrongly, that the legal title was defective, our clients have been very complimentary about our service, saying -

"I just wanted to say a very special thank you to both you and Justin for the professional service and genuine support and understanding you have given us over the past months. Having not moved for 25 years, and no real need to instruct solicitors over that time, you made the process clear and provided outstanding service to us. Despite the outcome, which was clearly out of everyones hands, you never gave up and that was greatly appreciated. I would have no hesitation in recommending your services, you do a wonderful job and conduct a very professional business."

It is nice to be appreciated!