Even though their house sale fell through because their buyer's conveyancer insisted, wrongly, that the legal title was defective, our clients have been very complimentary about our service, saying -
"I just wanted to say a very special thank you to both you and Justin for the professional service and genuine support and understanding you have given us over the past months. Having not moved for 25 years, and no real need to instruct solicitors over that time, you made the process clear and provided outstanding service to us. Despite the outcome, which was clearly out of everyones hands, you never gave up and that was greatly appreciated. I would have no hesitation in recommending your services, you do a wonderful job and conduct a very professional business."
It is nice to be appreciated!